Privacy Policy

Date: June 29, 2022

We have added all details about the information we collect and how it is used, for example, the collection of user content information, the use of data for verification and third party services (Clarifications relating to sharing of data with third party services).

Welcome to Dropdown (“Platform”). Dropdown. Provided by and controlled by them, their registered address is   (“ Dropdown ”, “we” or “Us”).

We are committed to protecting and respecting your privacy. This policy describes the way we deal with the personal data we collect from you or the personal data you provide to us. If you do not agree to this policy, you must not use the Platform.

Information needed to use the Dropdown app

We collect personal information about you when you use the Dropdown app. Without it, we may not be able to provide all services requested. This information includes:

• Contact Information, Account, Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
• Identity Verification and Payment Information. Such as images of your government issued ID (as permitted by applicable laws), your ID number or other verification information, bank account or payment account information. If you are not an Dropdown user, we may receive payment information relating to you, such as when an Dropdown user provides your payment card to complete a booking. If a copy of your ID is provided to us, we may scan, use, and store information contained in your ID to verify your identity.

Information you choose to share with us.

You can choose to provide us with additional personal information. This information may include:

• Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.
• Information About Others. Such as a payment instrument belonging to another person or information about a co-traveler. By providing us with personal information about others, you certify that you have permission to provide that information to Dropdown for the purposes described in this Privacy Policy, have shared the Dropdown Privacy Policy with them, and they have read and understood that it applies to them.
• Address Book Contact Information. Address book contacts you import or enter manually.
• Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us. This may include health information if you choose to share it with us.

How we use the information we collect Provide, Improve, and Develop the Dropdown app

Such as to:

• enable you to access the Dropdown app and make and receive payments,
• enable you to communicate with other Members,
• process your request,
• perform analytics, debug and conduct research,
• provide customer service, training,
• send you messages, updates, security alerts, and account notifications,
• if you provide us with your contacts’ information, such as your friends or co-travelers, we may process this information: (i) to facilitate your referral invitations, (ii) to share your trip details and facilitate trip planning, (iii) for fraud detection and prevention, and (iv) to facilitate your requests or for any other purpose you authorize,
• personalize and customize your experience based on your interactions with the Dropdown app, your search and collaborating history, your profile information and preferences, and other content you submit, and
• enable your use of our enterprise products.

Personal Information We Collect from Third Parties.

We collect personal information from other sources, such as:

• Third-Party Services. If you link, connect, or login to the Dropdown app with a third party service (e.g. Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
• Background Information. For Members in the United States, to the extent permitted by applicable laws, we may obtain, for example, reports of criminal records, sex offender registrations, and other information about you and/or your background. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, we may obtain the local version of police, background, or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports.
• Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products.
• Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, or information to help detect fraud and safety issues from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the Dropdown app, or about your experiences and interactions from our partners. We may receive health information, including but not limited to, health information related to contagious diseases.

Information Automatically Collected by Using the Dropdown app

When you use the Dropdown app and Payment Services, we automatically collect personal information. This information may include:

• Usage Information. Such as the pages or content you view, searches for Listings, requests you have made, and other actions on the Dropdown app.
• Log Data and Device Information. Such as details about how you’ve used the Dropdown app (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the Dropdown app. We may collect this information even if you haven’t created an Dropdown account or logged in.
• Cookies and Similar Technologies as described in our Cookie Policy.

Create and Maintain a Trusted and Safer Environment. 

Including to:

• detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,
• conduct security investigations and risk assessments,
• verify or authenticate information provided by you,
• conduct checks against databases and other information sources, including background or police checks,
• resolve disputes with our Members, including sharing information with your co-Host or additional Guests about disputes related to your role as a co-Host or additional Guest,
• enforce our agreements with third parties,
• comply with law, respond to legal requests, prevent harm, and protect our rights 
• in connection with the activities above, we may conduct profiling based on your interactions with the Dropdown app, your profile information and other content you submit to Dropdown, and information obtained from third parties. In limited cases, automated processes, which analyze your account and activities on the Dropdown app as well as information in relation to activities on and off the Dropdown app that can be associated with you, could restrict or suspend access to the Dropdown app if such processes detect activity that may pose a safety or other risk to Dropdown, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section below.

Provide, Personalize, Measure, and Improve our Advertising and Marketing

For example to:

• send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
• personalize, measure, and improve our advertising,
• administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Dropdown or its third-party partners,
• analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, and
• invite you to events and relevant opportunities.

Create and Maintain a Trusted and Safer Environment. 

Including to:

• detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,
• conduct security investigations and risk assessments,
• verify or authenticate information provided by you,
• conduct checks against databases and other information sources, including background or police checks,
• resolve disputes with our Members, including sharing information with your co-Host or additional Guests about disputes related to your role as a co-Host or additional Guest,
• enforce our agreements with third parties,
• comply with law, respond to legal requests, prevent harm, and protect our rights 
• in connection with the activities above, we may conduct profiling based on your interactions with the Dropdown app, your profile information and other content you submit to Dropdown, and information obtained from third parties. In limited cases, automated processes, which analyze your account and activities on the Dropdown app as well as information in relation to activities on and off the Dropdown app that can be associated with you, could restrict or suspend access to the Dropdown app if such processes detect activity that may pose a safety or other risk to Dropdown, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section below.

Provide Payment services

Personal information is used to enable, or authorize third parties to use, Payment Services such as to:

• detect and prevent money laundering, fraud, abuse, and security incidents,
• conduct security investigations and risk assessments,
• comply with legal obligations (such as anti-money laundering regulations),
• enforce the Payment Terms and other payment policies,
• with your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences, and
• provide and improve Payment Services.

Social Networking Services

You may register for an account directly with our Site, or through a social networking service. If you register with a social networking service (or later link your account to one), we will collect certain information about you from that social networking service, and what we collect depends on your privacy settings with that social networking service. The Service may also allow you to “like” or share content with social networking services.

The Dropdown Service also may permit additional interactions between it and a third party website, service, or other content provider, such as enabling you to “like” or share content to a third party SNS. If you choose to “like” or share content, or to otherwise share information from or via our Service with a third party site or service, that information may be publicly displayed, and the third party may have access to information about you and your use of our Service (and we may have access to information about you from that third party). These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with third parties through an SNS or similar features are governed by the respective privacy policies of those third parties.

You represent that you are entitled to use your SNS account for the purposes described herein without breach by you of any of the terms and conditions that govern the SNS, and without obligating Dropdown to pay any fees or making Dropdown subject to any usage limitations imposed by such SNS. You can disable the link between your Dropdown account and your SNS account at any time through the “Settings” section of our Service. Please note that your relationship with any SNS is governed solely by your agreement(s) with such SNS. If your SNS account terminates, then functions enabled through the link between your Dropdown account and your SNS account will terminate as well.

Sharing & Disclosure

Sharing With Your Consent or at Your Direction.

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Dropdown account or participating in promotional activities by Dropdown partners or third parties.

Where permissible under applicable law, we may use certain information about you such as your email address, de-identify it, and share it with social media platforms to generate leads, drive traffic to Dropdown, or otherwise promote our products and services.

Information You Publish in Profiles, Listings, and other Public Information

You can make certain information publicly visible to others, such as:

• Your public profile page, which includes your profile photo, first name (or initials where applicable), description, and city.
• Listing pages that include information such as the Accommodation or Experience’s approximate or precise location description, calendar availability, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share.
• Reviews, ratings, and other public feedback.
• Content in a community or discussion forum, blog, or social media post.

We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms, and apps.

Information you share publicly on the Dropdown app may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.

Contests, and Promotions

We may offer sweepstakes, contests, and other promotions (any, a “Promotion”) that may require registration. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, except where prohibited by law, allowing the sponsor(s) of the Promotion to use your name, voice, likeness, or other indicia of persona in advertising or marketing associated with the Promotion. If you choose to enter a Promotion, your Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winner’s list.

User Content and Behavioral Information

We may choose the preferences you set (such as language selection), the photos and videos you upload or create, your comments (” User Content “).and may collect this information for special video effects for other non-personally-identifying functions. With your permission, we may access content, including text, images and videos found in your device’s clipboard. For example, if you initiate content sharing with a third-party platform, or choose to paste content from the clipboard into the Dropdown app, we may access this information stored in your clipboard to fulfill your request. reach. We collect information through surveys, challenges and competitions that you participate in. We also collect information about your use of the Platform, for example, what you do on the Platform, including how you interact with the content we show, what ads and videos you watch, and what problems have to face, Includes what content you like, what content you save as My Favorites, who you follow, and how you connect with mutual followers.

We also anticipate your preferences, including your interests, gender and age, for the purpose of personalizing the content. We provide information about your followers, the likes you receive, and the reactions to the content you upload for the purpose of promoting your content to other users and to find out whether your profile presents more opportunities for collaboration process information. Includes gender and age. We provide information about your followers, the likes you receive, and the reactions to the content you upload for the purpose of promoting your content to other users and to find out whether your profile presents more opportunities for collaboration process information. Includes gender and age. We provide information about your followers, the likes you receive, and the reactions to the content you upload for the purpose of promoting your content to other users and to find out whether your profile presents more opportunities for collaboration process information. 

Your rights and choices

According to applicable law, you may have certain choices and rights associated with your personal information.

Communication Preferences

• Registered Dropdown Users may update their choices regarding the types of communications you receive from us through your online account.
• You may opt-out of receiving marketing emails from us by following the opt-out instructions provided in those emails. Please note that we reserve the right to send you certain communications relating to your account or use of the Service (for example, administrative and service announcements) via email and other means and these transactional account messages may be unaffected if you opt-out from receiving marketing communications.
• You may opt-out of receiving text messages by replying “STOP” to any text message received.
• Registered Dropdown Users who access the Service by using an Dropdown mobile application may, with permission, receive push notifications. Similarly, registered Dropdown Users who access the Service by using certain desktop browsers may, with permission, receive push notifications. Notification preferences can be modified in the settings menu for the mobile application or the applicable browser.

Data Subject Rights

In accordance with applicable law, you may have the right to:

• Access Personal Information about you, including: (i) confirming whether we are processing your personal information; (ii) obtaining access to or a copy of your personal information.
• Request Correction of your personal information where it is inaccurate, incomplete or outdated. In some cases, you can update your personal information within your Dropdown account by logging in and visiting settings/user settings.
• Request Deletion, Anonymization or Blocking of your personal information when processing is based on your consent or when processing is unnecessary, excessive or noncompliant. Note that if your information is deleted, then your account may become deactivated. If your account is deactivated or you ask to close your account, you will no longer be able to use the Service. If you would like to close your account in our system, you can do so through the Dropdown Service (once you have logged in, visit settings / user settings, and then click on the close my account link).
• Request Restriction of or Object to our processing of your personal information when processing is noncompliant.
• Withdraw your Consent to our processing of your personal information. If you refrain from providing personal information or withdraw your consent to processing, some features of our Service may not be available.
• Request data portability and receive an electronic copy of personal information that you have provided to us.
• Be informed about third parties with which your personal information has been shared.
• Request the review of decisions taken exclusively based on automated processing if that could affect data subject rights.

We will use commercially reasonable efforts to honor your requests for deletion; however, certain information will actively persist on the Service even if you close your account, including information in your Work Diaries and messages you posted to the Service. In addition, the rights described above may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information we are required by law to keep or have compelling legitimate interests in keeping (such as for fraud prevention purposes). Your Personal Information may remain in our archives and information you update or delete, or information within a closed account, may persist internally for our administrative purposes, to the extent permitted by law. In addition, we typically will not remove information you posted publicly through or on the Service. Bear in mind that neither you nor Dropdown can delete all copies of information that has been previously shared with others on the Service.

Changes to this policy

We may change this Privacy Policy. If we make substantial changes, we will provide notice.

Dropdown may update this Privacy Policy at any time and any changes will be effective upon posting. In the event that there are substantial changes to the way we treat your Personal Information, we will display a notice through the Services prior to the change becoming effective. We may also notify you by email, in our discretion. However, we will use your Personal Information in a manner consistent with the Privacy Policy in effect at the time you submitted the information, unless you consent to the new or revised policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Via Email: help.dropdown@gmail.com